Privacy Policy

1. Introduction

Caffa Coffee Importers Ltd. ("Caffa", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and shipping address.
• Account information: Username, password, and account preferences.
• Payment information: Credit card details and billing address (processed securely by our payment partners).
• Usage data: IP address, browser type, pages visited, and time spent on the site.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders.
• Communicate with you about your account, orders, and customer service inquiries.
• Send you marketing communications (only with your consent).
• Improve our website, products, and services.
• Comply with legal obligations.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These include payment processors, shipping carriers, and analytics providers. All third parties are contractually bound to keep your information confidential.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us at privacy@caffacoffee.ca.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@caffacoffee.ca or by mail at Caffa Coffee Importers Ltd., Windsor, Ontario, Canada.